Vendor Manager
Vendor Manager | George Susini
| George Susini- Vendor Technical Services Manager |
| Written by George Susini of Raleigh, NC |
| Monday, 20 April 2009 22:59 |
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George Susini of Raleigh, NC served as a Vendor Technical Services Manager Directly manage global vendors providing voice, data, and IT Services for customer call centers. Perform Analysis of global vendor data center facilities, IT infrastructure, processes, and procedures to ensure reliability, stability and recoverability measured against industry standards. Develop both long term strategic and project plans to ensure all vendor call centers achieve or exceeded Facility and IT Technology industry standards. Create strategic Disaster recovery, Business continuity and technology refresh plans with both vendors and client executives. Manage C-level client and vendor relationships, contract negotiations, and service satisfaction. Project Manage new technology deployment to vendor call centers Facilitate vendor relations with multiple telecom service providers globally. Analyze and improve operational processes to achieve both optimal reliability and account objectives. |
| Last Updated on Friday, 15 May 2009 17:40 |
